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CBN, NCC propose instant refunds for failed airtime, data

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The Central Bank of Nigeria and the Nigerian Communications Commission have proposed that customers must receive refunds within 30 seconds for failed airtime and data purchases to curb persistent billing complaints in the telecommunications sector.

This was indicated in the Exposure Draft of the Joint CBN–NCC Framework for Resolution of Failed Airtime and Data Purchase Transactions, which was published on the website of the CBN on Monday.

The landmark exposure draft, dated 5 February 2026, seeks to “institutionalise clear accountability” and establish a “coordinated approach to consumer redress” across the financial and telecommunications sectors.

The most significant shift in the proposed framework is the introduction of standardised, automated timelines for resolving failed transactions. Currently, Nigerians often face long delays when airtime purchases fail at the bank, aggregator, or Mobile Network Operator level.

To solve this, the regulators have proposed a 30-second window for automated reversals. Section 6.0 (ii) of the draft exposure, which dwelt on failed transactions, especially as it relates to unfulfilled airtime/data delivery, proposes a time to refund the purchaser of 30 seconds “if the transaction failed at the bank level… Failed transaction delivery from NCC Authorised Licensees… Failed transaction delivery from MNO to the NCC Authorised Licensee.”

The draft emphasised that stakeholders must “automate reversal processes across all stakeholders” to ensure that refunds require no human intervention from the customer. The draft exposure also stated that “all parties involved in airtime and data transactions shall take the following actions to ease usage and facilitate consumer satisfaction: a. Stakeholders must immediately connect ONLY to relevant authorised licensees of the NCC and CBN. b. MNOs and banks must only connect to NCC Authorised Licensees/MNO digital channel partners for airtime and data vending… Notifications of failure create final settlement obligations between MNO and NCC-authorised licensees… The NCC and CBN will audit stakeholder compliance jointly or individually at quarterly or other intervals as may be determined.”

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From a business and oversight perspective, the regulators are proposing a Central Monitoring Dashboard to be hosted jointly by the CBN and NCC, which will track reversals, Service Level Agreement breaches, and customer complaints in real-time.

“There shall be a Central Monitoring Dashboard hosted by CBN/NCC for tracking reversals, SLA breaches, and customer complaints. This will facilitate the establishment of a real-time national ‘Failed Transactions Dashboard’ with a uniform error code with end-to-end visibility across the value chain’, read the draft exposure.

This is designed to eliminate the “unclear ownership of liability” that often occurs when banks and telcos blame each other for failed recharges. To support this, banks and MNOs will be required to maintain and share daily reports of successful and failed cases.

The proposed framework also addresses the common problem of “lost” money when customers recharge ported phone numbers. The draft mandates that MNOs must validate a phone number against the ported number database before processing any recharge. If the system identifies a number as ported out or invalid, it must “proactively stop recharges” and send a failure code back to the bank to ensure the customer is not debited.

For erroneous recharges sent to the wrong person, the framework sets clear protocols: below N20,000, MNOs will request the recipient’s consent before a reversal, and when it is above N20,000, an affidavit of indemnity or notarised letter is required to process the recovery.

The CBN and NCC in the exposure draft signalled they will take a firm stance on compliance. Both agencies will conduct joint quarterly audits of all stakeholders, including banks, payment service providers, and MNOs, to verify compliance with the new rules. The regulators have warned they will “impose penalties for any breach” of the framework’s provisions.

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Banks and other financial institutions have until 10 February 2026 to submit their inputs on the draft before it is finalised. Once implemented, the framework is expected to significantly restore “subscriber trust” in Nigeria’s digital financial ecosystem.

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Nigeria crude output misses OPEC quota eighth straight month

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Nigeria’s average daily crude production is still below the 1.5-million-barrel quota set for the country by the Organisation of the Petroleum Exporting Countries.

According to the OPEC Monthly Oil Market Report released in April, Nigeria’s crude production in March was 1.38 mbpd. While there was a 69,000 bpd increase from the 1.31 mbpd recorded in February, the figure is still 117,000 bpd below the OPEC quota.

The figures for February indicate a month-on-month decline of 146,000 barrels per day, widening the country’s shortfall from its OPEC production allocation. This is the eighth consecutive month the country has failed to meet the OPEC quota since July 2025.

It could be recalled that although Nigeria recorded a marginal improvement in January, when production rose from 1.422 mbpd in December 2025 to 1.459 mbpd, the rebound was short-lived as output fell significantly in February.

Earlier data from the Nigerian Upstream Petroleum Regulatory Commission had also shown that crude oil production weakened at the end of 2025. Production declined from 1.436 mbpd in November 2025 to 1.422 mbpd in December, before recovering slightly in January.

In 2025, Nigeria’s crude oil production fell below its OPEC quota in nine months of the year, meeting or slightly exceeding the target only in January, June, and July. Nigeria opened 2025 strongly, producing 1.54 mbpd in January, about 38,700 barrels per day above its OPEC allocation.

However, production slipped below the quota in February at 1.47 mbpd and weakened further in March to 1.40 mbpd, marking one of the widest shortfalls during the year.

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Although output recovered modestly in April (1.49 mbpd) and May (1.45 mbpd), Nigeria remained below its OPEC ceiling until June, when production edged up to 1.51 mbpd, slightly exceeding the quota.

The country sustained the momentum in July with 1.51 mbpd before falling below the benchmark again in subsequent months.

Our correspondent reports that the figures recorded in the first quarter of 2026 are below the government’s budget benchmark.

Recently, the Chief Executive Officer of the Nigerian Upstream Petroleum Regulatory Commission said oil production (crude and condensate) reached 1.8 mbpd in March.

However, an official of the commission told The PUNCH that the recovery started in mid-March after all assets on turnaround maintenance resumed operations. The official expressed optimism that crude production would meet the OPEC quota in April.

The PUNCH reports that Nigeria’s inability to meet its OPEC production quota is not only affecting its oil export earnings but also adversely impacting domestic refineries that are starved of feedstock for their operations.

Recall that The PUNCH exclusively reported on March 9, 2026, that the Federal Government, through the Nigerian National Petroleum Company Limited, had begun moves to secure crude oil supply for the Dangote Petroleum Refinery through third-party international traders in a bid to sustain domestic refining operations.

“Leveraging our global crude trading network, we are sourcing third-party crude for the refinery at prices that are competitive with prevailing international market rates,” a senior official at NNPC, who spoke in confidence due to the lack of authorisation to speak on the matter, had told The PUNCH.

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The report showed that several heavyweight OPEC producers implemented sharp cuts. Saudi Arabia’s output plunged by 2.35 mbpd to 7.76 mbpd, while Iraq slashed production by 2.23 mbpd to 1.9 mbpd.

The United Arab Emirates and Kuwait also posted steep declines of 1.48 mbpd and 1.380 mbpd, respectively.

Venezuela increased production by 75,000 bpd to 1.1 mbpd, Congo added 16,000 bpd to reach 307,000 bpd, and Libya gained 15,000 bpd to 1.3 mbpd. Algeria recorded a marginal drop of 2,000 bpd.

The report noted that totals for the entire OPEC group were not available due to independent rounding and incomplete data for some members. It also clarified that Saudi Arabia’s supply to the market in March stood at 7.76 mbpd, while its actual production was 6.97 mbpd. Nothing was recorded for Gabon and the crisis-ridden Iran.

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Dangote plans pan-African IPO for $20bn refinery

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The President of Dangote Industries Limited, Aliko Dangote, is planning a landmark cross-border public offering of his $20bn oil refinery, in a move that could reshape capital markets across Africa and deepen regional investor participation, a new report by Bloomberg revealed on Monday.

The proposed listing, which will see shares of the Dangote Petroleum Refinery and Petrochemicals floated on multiple African stock exchanges, is being positioned as the first pan-African initial public offering of its scale.

Details of the plan emerged following a high-level meeting in Lagos, which involved Dangote and the chief executives of several African bourses under the umbrella of the African Securities Exchanges Association.

Chief Executive Officer of the Nairobi Securities Exchange, Frank Mwiti, who attended the meeting, disclosed that discussions centred on structuring a cross-border listing framework that would allow investors across the continent to participate in the refinery’s ownership.

“The plan is to structure a pan-African IPO,” Mwiti said after the meeting, noting that the initiative would require coordination among exchanges to ease regulatory barriers and facilitate seamless trading across jurisdictions.

A spokesman for the Dangote Group confirmed that the meeting took place but declined to provide further details on the structure and timeline of the proposed offering.

The development comes months after Dangote unveiled plans to list about 10 per cent of the refinery on the Nigerian Exchange Group in 2026, a move widely seen as part of efforts to unlock value and broaden the company’s investor base.

To drive the offering, Dangote has appointed a consortium of financial advisers, including Stanbic IBTC Capital Limited, Vetiva Advisory Services Limited, and FirstCap Limited.

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Chief Executive Officer of FirstCap, Ukandu Ukandu, confirmed the appointments, stating that the advisers were already working on the transaction structure.

The report noted that multi-exchange listing could significantly deepen liquidity in African capital markets, while positioning Nigeria as a major hub for cross-border investments, especially as the country eyes a return to the FTSE Russell Frontier Markets Index.

They added that the offering could also provide much-needed capital to support Dangote’s aggressive expansion strategy.

Currently, the refinery, the largest single-train facility in the world, has a processing capacity of 650,000 barrels per day. However, Dangote plans to more than double this to 1.4 million barrels per day within the next three years, a scale that would rival global refining giants, including facilities owned by Indian billionaire Mukesh Ambani.

To fund this expansion, the company recently secured backing from the African Export-Import Bank, which underwrote $2.5bn out of a $4bn syndicated financing facility.

The refinery expansion forms part of a broader $40bn investment programme outlined by Dangote over the next five years, covering petrochemicals, fertiliser production, and energy infrastructure.

The pan-African IPO is also being driven by rising demand for refined petroleum products across the continent, as several African countries continue to face supply challenges exacerbated by global geopolitical tensions.

Since commencing operations, the Lagos-based refinery has begun exporting refined fuel to multiple African markets, helping to reduce reliance on imports from Europe and the Middle East.

Further discussions on the proposed listing were also held between Dangote and officials of the Nigerian Exchange Group, alongside representatives of member exchanges of the African Securities Exchanges Association, focusing on frameworks that would allow investors from different jurisdictions to seamlessly access the IPO.

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The deal could mark a turning point for Africa’s financial markets by fostering greater integration, improving capital mobilisation, and offering retail and institutional investors across the continent a rare opportunity to own a stake in one of Africa’s most strategic industrial assets.

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Electricity Power subsidy hits N418bn, losses exceed N300bn

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The Nigerian Electricity Regulatory Commission has disclosed that the Federal Government incurred a subsidy obligation of N418.79bn in the fourth quarter of 2025, even as inefficiencies across the electricity value chain led to losses exceeding N300bn during the period.

This was contained in the commission’s 2025 fourth-quarter report, which also highlighted declining remittances, high distribution losses, grid instability, and a marginal drop in available generation capacity.

According to the report, total invoices issued by generation companies for electricity produced in the quarter amounted to N804.93bn. However, due to non-cost-reflective tariffs, the government absorbed 52.30 per cent of the cost.

The commission stated, “It is important to note that due to the absence of cost-reflective tariffs across all DisCos, the government incurred a subsidy obligation of N418.79bn; this represents a N39.96bn (-8.71 per cent) reduction in FGN subsidy compared to 2025/Q3.”

The report added that the subsidy covered more than half of generation costs, leaving distribution companies to pay only N386.13bn. “The government subsidy accounted for 52.30 per cent of the total GenCo invoice, which is a 6.60pp decrease compared to 2025/Q3,” the commission noted.

Despite the intervention, the sector recorded significant commercial losses. While the total value of electricity supplied to distribution companies stood at N969.19bn, only N795.06bn was billed to customers.

“The naira value of the total energy offtake by all DisCos in 2025/Q4 was N969.19bn, and the total energy billed was N795.06bn, which translates to a billing efficiency of 82.03 per cent.

The billing efficiency of 82.03 per cent recorded during the quarter represents a decrease of 0.66pp compared to 2025/Q3 (82.69 per cent). At an aggregate level, DisCos cumulatively recorded billing losses of N174.12bn in 2025/Q4,” the report said.

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In addition, high aggregate technical, commercial, and collection losses further weakened sector finances. “The weighted average ATC&C loss across all DisCos in 2025/Q4 was 34.9 per cent, translating to a cumulative revenue loss of N139.19bn across all DisCos,” the report noted.

Combined, the billing losses of N174.12bn and ATC&C revenue losses of N139.19bn indicate inefficiency-driven losses of over N300bn during the quarter. The report also showed that distribution companies received 7,991.22GWh of electricity but billed customers for only 6,614.57GWh, indicating persistent energy accounting inefficiencies.

“Although the total energy received by all DisCos in 2025/Q4 was 7,991.22GWh, the energy billed to end-use customers was only 6,614.57GWh,” it stated.

Collection performance also declined compared to the previous quarter. Market remittances to upstream participants also weakened. DisCos were required to remit N471.66bn but paid only N437.27bn, leaving an outstanding balance of N34.39bn.

This translates to a remittance performance of 92.71 per cent in 2025/Q4 compared to the 95.21 per cent recorded in 2025/Q3.

On operational performance, the commission said available generation capacity averaged 5,400.38 megawatts, representing a slight decline from the third quarter, with several plants recording reduced output.

Seventeen power plants recorded decreases in available generation capacities in 2025/Q4 relative to 2025/Q3, it said.

However, energy generation improved during the quarter. Average hourly generation increased to 4,452.71MWh/h, resulting in total generation of 9,831.58GWh. “The average hourly generation of the grid-connected power plants increased by 273.56MWh/h (+6.55 per cent),” the report stated.

Grid stability concerns also persisted. System frequency and voltage levels fell outside prescribed operating limits. “In 2025/Q4, the average lower daily (49.38Hz) and average upper daily (50.65Hz) system frequencies were outside the normal operating limits,” the commission said.

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The report stated that there was one incident of system disturbance on the national grid in 2025/Q4. A partial collapse of the grid occurred on December 29. The commission warned that the current subsidy regime exposes government finances to uncertainty.

“The current open-ended subsidy regime leaves the FGN exposed to indeterminate subsidy obligation,” it stated, citing generation cost variations and supply mix as key drivers.

The report added that the Q4 subsidy declined partly due to increased energy allocation to premium customers on Band A feeders. “The key driver of this reduction is the increase in energy allocated to Band A customers from 40 per cent to 45 per cent,” the commission said.

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